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It starts with our business model and carries through to our product development and our customer support. Here’s how we do it.
Our goal is to make every function here as intuitive and simple as it can be. We study the apps and sites we love and try to apply the best of it here. Fewer clicks. Smarter ways to pack and unpack information.
We have tried to bring the same simplicity to everything you do at Hover, whether you’re searching for a domain name, forwarding an email address, changing your password or renewing your services.
One reason other domain name services make it so difficult for you to do the things you want to do (register and forward a domain, for example) is that they really want you to do more expensive things. So they litter your path with aggressive and confusing sales pitches.
Our approach is different. We don’t sell a ton of services. We want you to understand what you’re buying and to get your tasks done quickly and easily. If you’re happy with our services, we just want you to renew them. And maybe tell a few friends.
As intuitive and simple as we try to make our tools, everybody still needs step-by-step instructions once in a while. So we have created an enormous help section, filled with tutorials, instructional videos, answers to common questions and customer forums.
We understand that there are times when you just need to talk to a human being. We have a large customer support team full of wonderful, knowledgeable, patient people that will answer your questions and solve your problems. And we don’t make you click through twenty pages to get our contact information. It’s right up at the top of this and every other page on our Web site.
Hover is a division of Tucows Inc., an ICANN accredited, publicly-traded technology company serving thousands of businesses and millions of Internet users worldwide since 1994.
I’m an original nameplanet customer for years, and I’m happy with your performance of the system since it’s been part of Hover. I love the update of the 23th, the mail-features are much better now! I’m really pleased to see the improvements, thanks.
